To place an order, please add the items to the Shopping Bag and proceed with the purchase. You can complete your order by creating an account during the shopping experience. By registering at ctwlk.eu, you can save your shipping and billing addresses and quicken up the process for your next purchases.
At the shipping of your order, you will receive an e-mail confirmation with a link that will allow you to track the delivery. You can also directly check the details and delivery status of your order at this link.
We remind you that all the orders made online can be returned or exchanged within 14 days of the delivery.
If you received your order and you wish to return it or exchange it, we invite you to read the instructions of Withdrawal and Exchanges. Once received your returned item(s) we would process your refund or exchange request.

We try to offer you the best quality possible but we are not perfect. If there is any problem with quality, we will try our best to help asap. For the items bought on ctwlk.eu, we kindly ask you to contact us at the address service@ctwlk.eu. For items that were not bought on ctwlk.eu, please contact the boutique where the product has been purchased in.

On the website are indicated the sizes that are stated on the tags of our products. We always use the European size. Some shoes fit larger than others; in this case, it will always be indicated in the product description. For further questions, do not hesitate to contact our Customer Care on service@ctwlk.eu.

Every pair of shoe is sprayed before shipping. This spray protects the material against rain.

The online orders can be paid with the main credit and debit cards, Paypal or with Sofort.

We do accept MasterCard, Visa, American Express, Carte Bancaire and Maestro.

PSD2 – new European legislation for the protection of online payments

From the 28th of December 2020 online payments will now be even more secure thanks to the new PSD2 European standard, which introduces new authentication rules.