Frequently Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email. firstname.lastname@example.org
At the shipping of your order, you will receive an e-mail confirmation with a link that will allow you to track the delivery. You can also directly check the details and delivery status of your order at this link.
We remind you that all the orders made online can be returned or exchanged within 14 days of the delivery.
If you received your order and you wish to return it or exchange it, we invite you to read the instructions of Withdrawal and Exchanges. Once received your returned item(s) we would process your refund or exchange request.
We do accept MasterCard, Visa, American Express, Carte Bancaire and Maestro.
PSD2 – new European legislation for the protection of online payments
From the 28th of December 2020 online payments will now be even more secure thanks to the new PSD2 European standard, which introduces new authentication rules.